That certainly makes sense, and Joel also argued that rewriting their browser was what did them in, but I can't help but wonder if that is really the case. Consumers are notoriously fickle about paying for stuff and I am guessing that most of Zohos customers are small businesses which don't have that problem (it is the same reason 37 signals primarily sell towards business) so I think they would have selected IE even if Netscape hadn't been completely foolish.
That certainly makes sense, and Joel also argued that rewriting their browser was what did them in, but I can't help but wonder if that is really the case. Consumers are notoriously fickle about paying for stuff and I am guessing that most of Zohos customers are small businesses which don't have that problem (it is the same reason 37 signals primarily sell towards business) so I think they would have selected IE even if Netscape hadn't been completely foolish.